Terms & Conditions

UK Instant Services Ltd, trading as Instant Cleaning UK Last updated: 8 October 2026

These terms apply when you use www.instantcleaninguk.co.uk, our apps, or book any cleaning service with us. Please read them before booking. If you don't agree, please don't use our website or services.

1. About us

Instant Cleaning UK is a trading name of UK Instant Services Ltd, a company registered in England and Wales.

• Address: 25 Church Gate, Leicester LE1 3AL
• Wolverhampton office: Stamford House, 2 Waterloo Road, Wolverhampton WV1 4BL
• Phone: 0333 014 4084 · WhatsApp: +44 7888 000 991 · Email: contact@ukis.io

2. Definitions

• "We", "us", "our" means UK Instant Services Ltd.
• "You" means the person or business booking or using our services or website.
• "Consumer" means an individual acting for purposes outside their trade or business.
• "Services" means the cleaning and related services described on our website or in your quotation.
• "Booking" means a confirmed order for Services.

3. Quotes and bookings

1. Quotes are based on the information you give us, such as property size, condition and services needed. If the property differs significantly when we arrive, we'll explain the difference and agree a revised price with you before continuing.
2. A booking is confirmed when we send you a booking confirmation by email, text or in the app.
3. Quotes are valid for 30 days unless stated otherwise.
4. Online prices include VAT unless stated otherwise. Business clients may be quoted excluding VAT, which will be clearly shown.

4. Access, keys and the property

1. You must give us safe access at the agreed time, with working electricity, hot water and lighting.
2. If we hold your keys, we store them securely and coded, never labelled with your address. They are returned or destroyed when our agreement ends.
3. Please secure valuables, cash and fragile or sentimental items before we arrive, and tell us about any surfaces or items needing special care.
4. Our staff will not move heavy furniture, work at unsafe heights, handle hazardous waste or biohazards, or clean anything that would put them at risk, unless this has been specially agreed and risk-assessed.

5. Cleaning products and equipment

We supply professional, eco-friendly products and equipment unless you choose to supply your own (see our prices for both options). Let us know about any allergies or products you'd like us to avoid.

6. Our satisfaction guarantee

If you're not happy with any part of a clean, tell us within 24 hours of completion and we'll return to re-clean those areas free of charge. Before-and-after photos and the job sign-off in our app help us resolve issues quickly.

7. Prices and payment

1. Domestic clients pay at booking or on completion, by card (Stripe), PayPal, Apple Pay or Google Pay, or by any other method shown on the invoice.
2. Business clients pay within 14 days of the invoice date unless otherwise agreed in writing.
3. For overdue business invoices, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause services until payment is received.
4. Discounts for regular cleans apply while the booking frequency is maintained.

8. Cancellations and changes

Our Cancellation & Refund Policy forms part of these terms. In summary:

• You can cancel or reschedule free of charge with at least 24 hours' notice.
• Consumers have a legal 14-day right to cancel online and phone bookings, as explained in that policy.

9. Damage, loss and complaints

1. We hold public liability insurance. Report any damage or loss within 48 hours of the clean, with photos where possible, so we can investigate.
2. We're not responsible for pre-existing damage, normal wear and tear, items that were not secured, or damage caused by faulty fixtures or by following your instructions.
3. Our Complaints Procedure explains how we handle concerns.

10. Our liability

1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.
2. For consumers, we're responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. Your statutory rights under the Consumer Rights Act 2015 are not affected.
3. For business clients, our total liability for any booking is limited to the greater of the price paid for that booking or the amount recoverable under our insurance. We're not liable for loss of profit, business or revenue.

11. Our staff

1. All our cleaners are identity-checked, right-to-work verified, reference-checked, trained and, where appropriate, DBS-checked before they are allowed to work.
2. To protect our team, you agree not to employ or engage any of our staff directly, without our consent, during your booking and for 6 months afterwards. If you do, an introduction fee may apply.
3. We have zero tolerance for harassment, discrimination or abuse of our staff. We may end a booking immediately if our staff are put at risk.

12. Using our website and apps

1. The content, design, logos and software of our website and apps belong to UK Instant Services Ltd or our licensors and are protected by copyright and trade mark law. You may view and print pages for personal use only.
2. You must not misuse our website or apps, for example by introducing viruses, attempting unauthorised access, scraping data, or using them for anything unlawful.
3. Keep your account login private. You're responsible for activity on your account. Tell us immediately if you think someone else has accessed it.
4. We may link to other websites. We're not responsible for their content or practices.
5. We aim to keep our website available and accurate but cannot guarantee it will always be uninterrupted or error-free.

13. Your personal data

We handle your personal data as described in our Privacy Policy and Cookie Policy.

14. Events outside our control

We're not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, transport disruption or illness outbreaks. We'll contact you to rearrange as soon as possible.

15. Changes to these terms

We may update these terms from time to time. The version on our website when you book applies to that booking. Material changes affecting ongoing contracts will be notified to you in advance.

16. Law and disputes

1. These terms are governed by the law of England and Wales.
2. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts and keep the protection of their local laws.
3. We'll always try to resolve disputes informally first through our Complaints Procedure.

17. Contact

UK Instant Services Ltd, 25 Church Gate, Leicester LE1 3AL 0333 014 4084 · contact@ukis.io