Complaints Procedure
UK Instant Services Ltd, trading as Instant Cleaning UK Last updated: 8 October 2026
We want every clean to be right. If something isn't, please tell us. Complaints help us improve.
How to complain
- In the app: open the job and choose Report a problem. Add photos if you can.
- Phone: 0333 014 4084
- WhatsApp: +44 7888 000 991
- Email: contact@ukis.io
- Post: Complaints, UK Instant Services Ltd, 25 Church Gate, Leicester LE1 3AL
Please include your name, address, booking date and what went wrong.
What happens next
- Within 2 working days: we acknowledge your complaint and give you a reference number.
- Within 24 hours of a cleaning complaint: we offer a free re-clean of the affected areas, under our satisfaction guarantee.
- Within 10 working days: a manager investigates, reviews the job photos and sign-off and speaks to the team, then sends you a full written response.
- If you're still unhappy: our managing director reviews the decision and replies within a further 10 working days.
Independent help
If we can't resolve your complaint, consumers can get free advice from the Citizens Advice consumer helpline (0808 223 1133, or citizensadvice.org.uk). For data protection concerns, you can contact the Information Commissioner's Office (ico.org.uk).
Our commitment
We record every complaint, track it until it's resolved, and review complaint trends monthly to improve training and service.