Privacy Policy
UK Instant Services Ltd, trading as Instant Cleaning UK Last updated: 8 October 2026
We respect your privacy. This policy explains what personal data we collect, why, how long we keep it, who we share it with, and your rights. It meets the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Where we serve people in the EU, it also meets the EU GDPR.
1. Who we are
UK Instant Services Ltd is the data controller for the personal data described here.
- Address: 25 Church Gate, Leicester LE1 3AL
- Privacy contact: contact@ukis.io · 0333 014 4084
2. What we collect
| Who | Data | Where it comes from |
|---|---|---|
| Clients and enquirers | Name, email, phone, address, property details, access instructions, booking history, preferences, messages, reviews, signatures on job sign-off | You, via forms, the app, phone, WhatsApp or email |
| Payments | Invoice and payment records. Card details are handled directly by Stripe or PayPal; we never see or store your full card number. | You, Stripe, PayPal |
| Website and app visitors | IP address, device type, operating system, browser, approximate location (town or region, worked out from the IP address), internet provider, pages viewed, referring site, time on site | Your device, through cookies and server logs (see section 6) |
| Job applicants | CV, contact details, right-to-work documents, references, employment history, and DBS check results where the role requires it | You, referees, the DBS |
| Staff | Employment, payroll, training and inspection records, and GPS location at clock-in, clock-out and during working hours only | Covered in full by our separate Staff Privacy Notice |
| Franchise and subscriber companies | Company name, address, company number, VAT number, and contact person details | You, Companies House |
We don't knowingly collect data from children under 16. We don't collect special category data, such as health information, unless it's needed (for example, an allergy you tell us about) and you give it to us.
3. Why we use it, and our legal basis
| Purpose | Legal basis (UK GDPR Article 6) |
|---|---|
| Giving quotes, taking bookings, carrying out cleans, invoicing and payments | Contract |
| Customer service, complaints and re-clean guarantee | Contract and legitimate interests |
| Keeping accounts, tax and VAT records | Legal obligation |
| Recruitment, right-to-work and DBS checks | Legal obligation and legitimate interests |
| Website security, fraud prevention and essential cookies | Legitimate interests |
| Website analytics (device, location, provider, pages visited) | Consent, given through our cookie banner |
| Marketing emails, texts, WhatsApp messages and videos | Consent, or for existing clients our similar-services "soft opt-in" under PECR. You can opt out at any time. |
| Improving our services and training our staff | Legitimate interests |
We do not sell your personal data. We don't make decisions about you based solely on automated processing that have legal or similarly significant effects.
4. Who we share it with
Only as needed, and always under contract and confidentiality:
- Our cleaning teams and franchisees who carry out your booking (only the details they need)
- Payment providers: Stripe and PayPal
- IT and hosting providers that host our website, apps and CMS
- Communication providers: email, SMS, and WhatsApp (Meta) when you choose to message us there
- Professional advisers: accountants, insurers, lawyers
- Authorities, where the law requires it (for example HMRC, the police or the courts)
5. International transfers
Some providers, such as Stripe, PayPal and Meta, may process data outside the UK. When they do, we make sure your data is protected by a UK adequacy decision, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
6. Visitor analytics and cookies
With your consent, our analytics record your device, browser, approximate location and internet provider so we can understand how people use our site. This information doesn't identify you by name. We only link it to you if you choose to contact us or create an account. See our Cookie Policy to change your choices at any time.
7. How long we keep it
| Data | Kept for |
|---|---|
| Client records, bookings and invoices | 6 years after the last service (tax law) |
| Quotes that didn't become bookings | 12 months |
| Website analytics | 26 months |
| Marketing preferences | Until you opt out, plus a suppression record so we don't contact you again |
| Unsuccessful job applications | 6 months, or 12 months with your consent |
| Before-and-after photos and job sign-offs | 2 years, or longer if needed for a claim |
| CCTV or GPS records (staff) | As set out in the Staff Privacy Notice |
8. Keeping it safe
We protect your data with:
- encryption in transit (HTTPS) and at rest
- role-based access, so staff see only what their job requires
- email-link sign-in and regular security updates
- backups and staff training
If a breach occurs that is likely to put you at risk, we'll tell you and the ICO as the law requires.
9. Your rights
You have the right to:
- access your personal data
- have it corrected
- have it deleted
- restrict how we use it
- object to how we use it, including all direct marketing
- data portability
- withdraw consent at any time, without affecting earlier processing
To use any of these rights, email contact@ukis.io. We'll respond within one month. We may ask for proof of identity first.
You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to resolve your concern first.
10. Changes
We'll post any changes here with a new "last updated" date. If a change materially affects you, we'll tell you by email or in the app.