Health & Safety Terms of Clean

UK Instant Services Ltd, trading as Instant Cleaning UK Last updated: 2 November 2026

These terms apply every time you book a clean, submit an offer, or an offer is accepted. By ticking the box on our forms you agree to them.

1. Pets

You agree to keep all pets away from our cleaning staff, equipment and materials for the whole visit (for example in another room, a crate or outside). Pet fur and hair make cleaning harder, which is why a pet supplement may apply to your price.

2. Children and minors

You agree to keep children and minors away from the cleaning areas, our staff and our materials during the clean and the cleaning process. Our staff cannot supervise children.

3. Other occupants

You and anyone else in the property will stay away from the cleaning areas unless one of our staff asks you to come in.

4. Health and safety of you and the occupants

Any health and safety issue that arises because of the client or other occupants (including pets, children, visitors, trip hazards, unsafe equipment or wiring) is not Instant Cleaning UK's responsibility.

5. Fragile, water-sensitive and hazardous items

You must tell us before the clean about any item that is fragile, easily damaged, not water-friendly or hazardous, or remove it from the cleaning area. Our insurance does not cover items that are fragile or undeclared to us, or that we were not told how to handle.

6. Inspect before you confirm

Before you confirm the clean is complete you must inspect the work thoroughly while the cleaner is still at the property. Complaints or allegations made after the cleaner has left will not be treated as valid claims, but we will still investigate them.

7. Lost or moved items

It is your responsibility to check that nothing is missing or has been placed in a different location from where it was before the clean, before the cleaner leaves.

8. Contact

0333 014 4084 · contact@instantcleaninguk.co.uk · 25 Church Gate, Leicester LE1 3AL

These terms are in addition to our Terms & Conditions and do not affect your statutory rights.